You will be required to assist in all aspects of broker support and mortgage lifecycle management, which may at times extend beyond the duties listed below.

Managing the day-to-day loan processing and broker support functions, including following up on outstanding documentation, coordinating with lenders and clients, monitoring application progress, and ensuring a smooth and efficient experience from application through to settlement and post-settlement support.

This will require you to liaise with lenders, brokers, clients, solicitors, and third parties, manage requests for additional information, and ensure all loan files are maintained accurately and in line with compliance requirements. You will also be responsible for updating CRM systems, managing loan pipelines, and supporting brokers with administrative and operational tasks throughout the loan process.

Other responsibilities include but are not limited to:

• Assist brokers with the preparation, submission, and management of loan applications.
• Maintain and update CRM systems and aggregator platforms accurately.
• Monitor loan pipelines and ensure all milestones and deadlines are met.
• Follow up on outstanding conditions and supporting documents with clients and lenders.
• Coordinate with brokers, lenders, solicitors, and settlement teams.
• Order valuations, pricing requests, and supporting reports as required.
• Prepare and review loan documentation prior to submission.
• Submit applications through lender portals and loan lodgement systems.
• Track loan progress and provide timely updates to brokers, clients, and stakeholders.
• Ensure compliance with lender requirements and internal processes.
• Prepare and send client communications throughout the loan lifecycle.
• Assist with post-settlement follow-ups and ongoing client support.
• Use document management and e-signature tools (e.g., Google Workspace, Microsoft Office, DocuSign, Adobe Sign).
• Utilise workflow and task management tools to manage workload effectively.
• Maintain accurate file notes, records, and supporting documentation.
• Support brokers with general administrative and operational tasks as required.

Requirements: 

• A higher education degree is preferred.
• Minimum 3 years' experience in the Australian mortgage or lending industry.
• Strong experience using ApplyOnline (AOL), lender portals, and loan lodgement systems is essential.
• Experience with CRM systems and aggregator platforms (e.g., MyCRM, Loanapp, Salesforce, HubSpot, or similar).
• Familiarity with Australian lender systems, policies, and mortgage processes.
• Experience using servicing calculators and loan scenario tools such as Quickli is highly regarded.
• Ability to manage multiple loan applications and tasks simultaneously.
• High attention to detail and strong organisational skills.
• Strong problem-solving and analytical skills.
• Ability to work proactively and manage competing priorities efficiently.
• Excellent verbal and written communication skills, with the ability to liaise professionally with clients and stakeholders daily.
• Strong proficiency in Microsoft Office, Google Workspace, and cloud-based systems.
• Honest, reliable, and proactive with a strong work ethic.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation
• Sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted